We want to make your visit a comfortable experience where you will find relief.
Your first appointment will be 45 minutes face-to-face with a provider. This will be a comprehensive intake of your past medical history and a history of the problem you are seeing us for. This will also include a thorough physical examination so we can pinpoint your problem areas. Typically we will treat one pain area at a time. We realize many patients suffer from chronic pain in multiple areas (i.e. neck, arms, back, legs, etc.) and we will address all your needs, one at a time. In our experience, it is best to focus our efforts on your worst pain and get you relief in that area before moving on to the next. Occasionally, pain in one part of your body is related to another area. For example, pain that shoots down your legs can come from problems in your back/spine. We will offer you treatment based on your diagnosis and if you need a procedure, we will schedule you for that.
We value your treatment options.
If your treatment options include procedures, we will check with your insurance if prior authorization is required. Many insurance plans, including Medicare, require conservative treatment including physical therapy, chiropractic care, or a 6-week physician-directed home exercise program, within the past 3-6 months prior to approving procedures. You can check with your insurance if you’d like more information by calling the customer service number on the back of your card. If you are scheduled for a procedure at the surgery center, someone from the procedure center will call and let you know your out-of-pocket costs prior to the procedure and a nurse will call you with preoperative instructions. Occasionally your procedure may need to be performed in a hospital if you have severe health issues.
Here are answers to other important questions you may have.
Please arrive 30 minutes prior to your appointment to ensure all paperwork is completed and you have everything you need.
Be sure to have your current insurance card (bring all insurance cards including Medicaid card and prescription insurance card if applicable), a photo ID, and a current list of medications you are taking. You can create an account through our Patient Portal and access some of the necessary forms ahead of time.
You may make payments online through our Patient Portal.
Copays and previous account balances are expected to be paid on the day of your appointment and payment plans are available if needed.
We accept all major insurance plans, however, we are out of network with CHI network plans.